FAQs

Products

  • Are all items available in your museum store also available online?
    • Not all items you find in our physical store are available online. We offer a wider selection at our museum store. Visit us at 215 Mission Rd, Kodiak, AK 99615 to explore our full inventory!   

Shipping & Delivery

  • When will my order ship and arrive?
    • Domestic orders are typically processed and shipped within 5 business days. Delivery time will vary depending on the shipping method and your location. 
  • How can I track my order status?
    • You will receive a shipping confirmation email with tracking information once your order has been shipped.  
  • Will my order be shipped in one package?
    • We make every effort to ship your order in a single package. However, for large or fragile items, your order may be shipped in multiple packages to ensure safe delivery.
  • Can I ship my order to multiple addresses?
    • To ship items to multiple addresses, please place separate orders for each destination.

In-Store Pickup

  • Do you offer in-store pickup?
    • Many of our online items are available for in-store pickup at our museum store location: 215 Mission Rd, Kodiak, AK 99615. Select "Pick Up" at checkout to arrange for pickup.   

Returns & Exchanges

  • What is your return policy?
    • To promote a customer friendly atmosphere, the Alutiiq Museum Store gladly permits customers to return merchandise for store credit within 7 days of purchase if the items are undamaged and accompanied by a receipt.
    • Shipping for returned items is non-refundable.
    • The merchandise must be returned in the condition it was sold.
    • Exceptions to the return policy will include all consignment merchandise. Consignment merchandise may not be returned.
    • To start a return, you can contact us at admin@alutiiqmuseum.org
    • Please note that returns will need to be sent to the following address: 215 Mission Rd, Kodiak, AK 99615
    • Items sent back to us without first requesting a return will not be accepted.
    • You can always contact us for any return question at admin@alutiiqmuseum.org. 

 

Discounts & Promotions

  • Do you offer any discounts?
    • Our standard discounts include:
      • 20% discount for all permanent staff members
      • 10% discount on logo merchandise for temporary staff and volunteers (must be currently active)  
      • 10% discount on logo merchandise for active military personnel (with valid ID) 
      • 10% discount on logo merchandise for Alutiiq Museum members 
    • Discounts do not apply to:
      • Membership renewals
      • Gift cards
      • Limited edition items
      • Donations 
    • Please note that discounts cannot be combined. 

Help & Contact

  • What if I have a question or issue with my online order?
    • For questions or concerns regarding your online order, please contact us at admin@alutiiqmuseum.org.
  • Contact
    • You can reach us through the following channels:
      • Contact Form
      • Email: admin@alutiiqmuseum.org
      • Phone: 844-425-8844
      • Mailing Address: Alutiiq Museum Store 215 Mission Rd, Kodiak, AK 99615